Guest Services - Terms and Conditions
Welcome to our Terms and Conditions of all of our rentals. This is important and affects your legal rights and obligations, so please read them and other terms referenced in this document carefully. Each guest must affirm via electronically or verbally agreement to these Terms & Conditions and becomes legal binding at the point the reservation is secured by payment. Booking through a 3rd party does not waive SkyRun’s rights under these Terms & Conditions.
By submitting this reservation, you are agreeing to the following terms and conditions.
Check-in and Check-out times: Normal Check-in time is 4pm, Check-out is 10am (or noon if staying in a platinum-rated property). SkyRun is authorized to charge you $50/hr and to remove your items to our check in center and charge you for an extra night if you stay past check out time unless arrangements for late checkout are confirmed.
Age and Occupancy Restrictions: You MUST be at least 25 years old to rent a condo from SkyRun. You will need to present a valid ID when you checkin or you will be refused access to your condo. MAXIMUM OCCUPANCY at ANY TIME is equal to the number of people that is advertised as being able to sleep in beds in the condo. NO people beyond that number are allowed at ANY TIME. NO HOUSE PARTIES ALLOWED.
Insurance: If you have purchased travel insurance from along with your reservation you have a policy from Royal Adventure travel insurance through Rental Guardian, underwritten by Jubilee at Lloyd's. If you have to cancel or delay or cut short your reservation for a covered reason, you will report the claim to Royal Adventure Insurance directly at 1-888-933-1113 and will recover the cost of your rental from them. We can provide the policy number if they are unable to locate it when you call. You can also call them if you have any questions about your policy and what is covered.
Cancellation Policy: Except as provided above by Insurance or special billing terms, cancellation at any time results in forfeiture of your deposit. Cancellation within 30 days results in the forfeiture of your entire rent. There is no cancellation for any reason including weather, travel delays or lack of snow. HOWEVER: If SkyRun can re-rent your unit, and you cancel within 30 days, your rent will be refunded to the extent that SkyRun is able to rent your room up to the full rent.
Use of Specific Property Booked: You have booked a specific property. However on extremely rare occasions, the specific property you booked may not be available due to circumstances beyond our control such as maintenance problems with the property booked, or a change of ownership or management of the property since you booked. In the event that the property you booked is not available, SkyRun will attempt to place you into a similar or better property at the same price or offer you another property at a lower rate. If the replacement property offered is not acceptable to you for any reason, SkyRun will cancel your reservation and refund your total amount paid. SkyRun does not guarantee that a suitable property will be able to be found. If the property you have rented becomes unoccupiable during your stay (heat or refrigerator breaks for example), SkyRun will also make our best effort to find you a similar or better place to move to and if unable to do so, refund the portion of your rent unused.
Housekeeping: SkyRun units are SELF CATERING at no extra charge. That means that the unit will be clean with you arrive and will be cleaned after you leave and include fresh linen and towels when you arrive. During your stay, YOU are responsible for any cleaning including taking out the trash and washing the linens that SkyRun provides if you choose to wash them. If you want additional towels or linens, Mid-stay cleans may be purchased for a separate charge that provide fresh towels and linens and trash take-out and dishwasher loading and light clean/vaccuum.
Rules: No Pets, No Smoking, You must follow the rules of the building you are in including noise, parking and common area use. Failure to comply with any rule listed here means an automatic $300 minimum charge to your credit card for cleaning ($1,000 for a house party, see below)
Damage: Most rentals include an accidental reported damage waiver fee up to a maximum of $1,500. Therefore the cost to repair any ACCIDENTAL and REPORTED damage to the rented property including any missing or broken items up to a maximum of $1,500 will be covered at NO CHARGE to you AS LONG AS the damage is reported upon your departure in writing on your guest comment card. Any damage we deem to be purposeful or negligent or damage not reported will charged to your credit card. Please report any damage that you notice when you check-in to avoid getting charged for damage you didn't create.
Parties: NO HOUSE PARTIES ALLOWED. If there is a party in this condo (as evidenced by a noise complaint and/or calling of security or by large amounts of trash and destruction) you WILL BE CHARGED for complete clean-up and replacement for damaged items. This will be AT A MINIMUM $1,000. A party completely voids the damage waiver. If you intend to come and party, rent somewhere else. SkyRun is SERIOUS about protecting our condos so they will be perfect for our owners and responsible guests.
Warranties: Equipment - From time to time, equipment in the condos (utilities, TV's, appliances) and in the resort/buildings (pools, hot tubs, etc.) are out of service. In such a case, notify SkyRun immediately and SkyRun will do everything within our power to correct the situation, including making another condo available for your use. However this may not be possible and is not cause for a full or partial refund. Weather - obviously we can't control the weather. SkyRun will not refund you for any weather-related issues including but not limited to poor conditions, lack of snow, or inability to get to the unit due to weather.
Limitation of Liability: SkyRun assumes no liability for your stay with us or the activities that you take part in while here. The limit of SkyRun's liability is the total amount of compensation we have received for your condo rental.